Authenticity and Quality Assurance
We exclusively offer original watches that have undergone rigorous Quality Control by our expert team. Our commitment to authenticity ensures that every timepiece you purchase from us meets the highest standards of craftsmanship.
After Sales Services
Our dedicated team is here to assist you with any aftersales services you may require. Please refer to our terms and conditions for more details on the scope and limitations of these services.
Payment Options
We offer the convenience of Cash on Delivery (COD) for your purchases. Alternatively, you can choose to make secure online transactions through direct transfer or e-commerce platforms.
Final Sales
All sales made through Horology Collective are considered final. We appreciate your understanding of this policy, which helps us maintain the integrity of our offerings.
Return and Exchange Policy
While we uphold a final sales policy, we understand that extraordinary circumstances may arise. In cases such as shipping accidents or unseen defects not previously discussed, we are open to further discussion and fair settlements that benefit both parties.
Privacy and Security
Your privacy and the security of your personal information are of utmost importance to us. Rest assured that we adhere to strict privacy and security measures to protect your data.
Warranty Information
Details regarding warranties, if applicable, are outlined in the product descriptions. Please review the specific warranty information for each watch you are interested in.
Shipping and Delivery
We aim to make your shopping experience at Horology Collective as convenient as possible. Depending on your preferred method of transaction, you have the following options for shipping:
• E-commerce Transactions:
If you choose to make a purchase through our e-commerce platform, you can select from various shipping methods available during the checkout process. This provides you with flexibility and control over the delivery speed and cost.
• Direct Transfer Transactions:
For transactions made through direct transfer, our team will reach out to you to discuss shipping options. We believe in personalized service and will work with you to find the most suitable and secure shipping method for your location.
Contact Us
Should you have any questions or require further clarification on our transaction policy, feel free to reach out to our customer support team. We are here to assist you. Thank you for choosing Horology Collective for your watch needs. We value your trust and look forward to serving you with the finest timepieces and exceptional service.
Sincerely, The Horology Collective Team
horologycollectivegroup@gmail.com
+62812345678910